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Job Opening

Field & Datacentre Engineer (London, United Kingdom)

By October 21, 2026No Comments

Location

London, United Kingdom

Reports To

Facilities & Datacentre Manager

Employment Type

Permanent

Overall Job Purpose

Epsilon operates Network POP sites Globally within 3rd party Datacenter sites, along within its own Datacenters.

The Field & Datacentre engineer is responsible as part of a regional team. For all operational elements of uptime, delivery of customer services, installation, faulting & maintenance of all the equipment within the POP sites & Datacentre.

The Field & Datacentre engineer works closely with the Facilities & Data centre Manager, Field Supervisor and Epsilon Customer Service Centre (CSC) to ensure works are completed within the agreed departmental SLAs.

Working Hours:
09:00 – 18:00 Monday to Friday.
Callout – 4 Week rolling Rota. Covering Field & Datacenter.
Location – Office based Central London (EC2A 4NW) & Field based within London & other global POPs. . Flexibility of working location is required. Subject to work loads and Datacenter cover requirements.

Job Description:  Field Engineer (Primary Role)

  • Respond & assist with CSC Faults within 1 hour.
  • On Call Rota – Respond & assist with CSC. 2 Hour SLA to site.
  • Respond & assist with Provisioning tasks.
  • Provide cover for Datacenter.
  • Pre-Staging & testing of new equipment & network deployments.
    • Cabling
    • Labelling
    • Basic equipment configuration
    • Faulting
  • Respond & assist with deployments of equipment & networks within the field.
  • Respond & assist with deployments of equipment & networks overseas.
  • Respond & assist with Faults & deployments of customer equipment & network installs.
  • Responsible for uploading and maintaining current site rack pictures on Microsoft Teams (Location TBD).
  • Responsible for uploading site records. Equipment, patching & new sites onto eStream & ethOSS Tool.
  • Responsible for POP site routine maintenance – Filter cleaning, equipment function checks & rack tidy ups.
  • Assist Logistics. With hardware picking & shipping requests.
  • Carry out physical Hardware Stock checks.
  • Online platform – Checking in & out of hardware requests.

Job Description:  Datacenter Engineer (3rd Line Cover & Back Up Support)

  • Respond & assist with CSC Faults within 1 hour.
  • On Call Rota – Respond & assist with CSC. 2 Hour SLA to site.
  • M&E equipment alarm monitoring.
  • First line support for M&E equipment.
  • Respond & assist with Provisioning tasks.
    • Labelling
    • Equipment installation
    • Basic equipment configuration
    • Faulting
    • Installation or fibre & Copper infrastructure Cabling
  • Responsible for uploading site records. Equipment, patching & new sites onto eStream & ethOSS Tool.
  • Assist Logistics. With hardware picking & shipping requests.
  • Carry out physical Hardware Stock checks.

Online platform – Checking in & out of hardware requests.

Job Description:  Staging (Primary Role)

  • Pre-stage & Installation of network equipment before deployment.
    • Cabling
    • Labelling
    • Basic Configuration
    • Faulting
    • Testing of function of equipment
    • Creation of As-Builds & BOMs
  • Work with Engineering teams to deploy & integrate equipment into the network POPs.
  • Initiate and implement migrations on network equipment.
  • Upload & update internal records systems.
    • With new equipment types.
  • Responsible for uploading site records. Equipment, patching & new sites onto eStream & ethOSS Tool.
  • Ensure site pictures are refreshed & uploaded after an equipment installation or major rack works.
  • Carry out Routine & Preventative maintenance on network equipment.
  • Provide weekly Status reports to Project manager on Pre-staging, Equipment & Network deployments.

Accountabilities

  • Ensure Epsilon meets its agreed customer SLAs. Both Internal & external.
  • Respond to faults within 1 hour.

Skills and Knowledge

Essential Experience with Faulting, Installation & Commissioning of:

  • Equipment – Nokia / Alcatel SDH Transmission equipment (1642 / 1660 / 1678).
  • Installing and commissioning SDH networks. Using the above equipment platforms.
  • Equipment – Juniper / BTI Transmission network equipment (MX / ACX / BTI7200 / BTI 7060).
  • Installing and commissioning Ethernet network. Using the above equipment platforms.
  • Equipment – Juniper / BTI / Ekinops (DWDM / CWDM).
  • Installing and commissioning CWDM & DWDM networks. Using the above equipment platforms.
  • Equipment – Cisco (Switch / Router).
  • Installing & commissioning DC & AC Power systems. (Rectifiers / PDU’s / ATS Switch)
  • First line support for Datacentre M&E Equipment (UPS-Uninterrupted power supply / AHU-Air Handling units / Generators / Switch Gear.
  • Ability to use MS Office/Visio/O365, CAD & Teams.

Competencies

  • Possess “Can Do” attitude and takes actions promptly.
  • Able to multi-task & learn new technologies & processes quickly.
  • Strong communication skills.
  • Supportive & cooperative nature.
  • Able to go the extra mile in providing excellent support to fellow employees & customers.
  • Work as part of a team.
  • Flexibility to travel overseas at short notice.
  • Able to lead from the front to ensure tasks get completed within allotted time frames and accurately.
  • Able to work under pressure when unforeseen situations occur.
  • Full Clean Driver’s licence.
  • Has use of an appropriate car for which a car allowance will be applicable.
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