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SUPPORT
Help Centre

4 Mar 2021: Important changes to our operational team in Singapore and Sofia

4 Mar 2021, 09:00 (GMT)

Dear Valued Customers,

We will be integrating our current operational team (CSC) with customer project management, provisioning and service management teams to form a new Customer Services team. There will be no change in terms of how you engage and communicate with our service teams. The Customer Services team will be providing a consistent 24/7 customer experience as well as enhancing and broadening our operational and service capabilities.
Customer Service Centre

For Fault Reporting:
support-csc@epsilontel.com

For General Requests:
request-csc@epsilontel.com 

Contact Number:
+65 6813 4055 (Singapore)
+44 203 370 3555 (UK)
+1 631 623 8020 (USA)

For Services Handbook & Escalation Matrix:

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