Achieve high quality, reliable voice calls with Epsilon’s Microsoft Teams Direct Routing and Cloud SBC solution.
Maximise the Value of Microsoft Teams
Epsilon’s Microsoft Teams Direct Routing, in combination with our Cloud SBC service, provides organisations with a carrier-grade infrastructure for voice calls on Microsoft Teams. It serves as a flexible and cost-effective alternative to Microsoft Calling Plans, allowing partners and enterprises to create customised Unified Communications solutions that meet their specific needs and those of their customers.
With Epsilon’s extensive coverage, spanning millions of inbound phone numbers across over 100 countries, and inbound and outbound calling with local numbers available in 40+ countries, including remote areas throughout APAC, EMEA, and the United States, we enhance communication capabilities and complement existing Microsoft contracts.
How Microsoft Teams Direct Routing Works
Epsilon’s Microsoft Teams Direct Routing leverages our cloud-based session border controller (SBC) to establish a secure and uninterrupted connection between businesses’ chosen SIP providers and Microsoft Teams. This integration seamlessly combines Microsoft’s Phone System with the Public Switched Telephone Network (PSTN), ensuring that incoming and outgoing calls flow smoothly through the Microsoft Teams client and reach end-users without any disruption.
The solution takes advantage of both traditional call features and the full range of collaboration and communication capabilities offered by Microsoft Teams. Users can effortlessly make and receive phone calls via Microsoft Teams on any device, enhancing productivity and ensuring seamless communication within the Teams ecosystem.
Partners and enterprises also have the flexibility to utilise their own SBC, to meet their unique requirements.
Modernising Your Telephony Infrastructure
Epsilon’s Microsoft Teams Direct Routing is a modern approach that simplifies communication for businesses, making it easy for users to make and receive business phone calls from anywhere in the world.
Get a glimpse of how our solutions can support your core business functions more effectively and efficiently through Direct Routing to Microsoft Teams for enhanced user experiences and employee productivity.
Seeking an optimised voice solution to support your hybrid workforce?
Enhance work productivity with Epsilon’s Microsoft Teams Direct Routing, which enables Microsoft Teams to be a single platform combining both internal and external business communications. With calling, meetings, file sharing and more on a single platform, it eliminates the need to switch between applications or devices. This seamless integration not only facilitates easier communication and collaboration but also streamlines workflows, saving valuable time and enhancing productivity.
Struggling with inconsistent and poor voice call quality?
Gain improved quality and reliability of your voice calls made and received directly from Microsoft Teams by leveraging on existing telephony infrastructure. With the assistance of advanced calling features, optimise the performance of your applications for greater sustainability and robustness of your business operations.
Driven by the need to communicate with overseas customers?
Easily connect to local telephony providers in different countries via Direct Routing to enable global communication with local phone numbers on Microsoft Teams. Furthermore, having Microsoft Teams as a Private Branch Exchange (PBX) allows for number retention, which is pertinent for the business continuity and identity of enterprises that greatly rely on calls as a core function.
Frequently Asked Questions
Microsoft Teams Direct Routing enables businesses to connect their existing on-premises telephony infrastructure to Microsoft Teams using a Microsoft-certified session border controller (SBC). Using SIP trunks to route the calls, this provides traditional PBX functionality to Microsoft Teams, allowing users to make and receive phone calls over the Public Switched Telephone Network (PSTN) via Microsoft Teams on any device.
Epsilon’s Microsoft Teams Direct Routing provides the Teams platform with truly unified communications capabilities, enabling you to make voice and video calls, host team meetings and share files from a single platform, on various devices.
The following is required to enable full voice calling capabilities:
- Microsoft 365 license (including Microsoft Teams)
- Microsoft Phone System add-on
- Internet connectivity
4. Why should I consider Microsoft Teams Direct Routing instead of Microsoft Calling Plans or Operator Connect?
Microsoft Teams offers three voice options for making calls:
- Calling Plan is a cloud-based service that provides phone numbers and calling capabilities, allowing users to make and receive calls through the Teams app. This is best suited for small businesses that do not have an existing telephony infrastructure.
- Direct Routing enables businesses to connect their existing on-premises telephony infrastructure to Microsoft Teams using a Microsoft-certified session border controller (SBC). Using SIP trunks to route the calls, this provides traditional PBX functionality to Microsoft Teams, allowing users to make and receive phone calls over the Public Switched Telephone Network (PSTN) via Microsoft Teams on any device.
- Operator Connect allows businesses to directly enable PSTN calling from a small list of certified Operator Connect carriers in Teams.
Epsilon’s Microsoft Teams Direct offers greater flexibility, broader geographic coverage, lower rates, and increased levels of support compared to Microsoft’s Calling Plans and Operator Connect. This is especially so for larger businesses with more complex requirements, as it provides the flexibility needed to integrate existing telephony solutions with Microsoft Teams.
While the cost of Direct Routing varies across providers, it enables enterprises who are already using Microsoft Teams to take advantage of cheaper call rates and user licenses, as well as save on recurring subscription costs.