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Director, Digital Strategy & Business Development

Overall Job Purpose

As a member of the Product team, the candidate is responsible for managing the full lifecycle of Epsilon’s SD-WAN and Security products, including Product development and Product management.

The candidate will position Epsilon as a disruptor in SD-WAN marketplace. SD-WAN is a central offering to modernise customers’ WAN infrastructure and connect to Epsilon’s other core offerings such as Data Centre Interconnect and Cloud Networking. SD-WAN Security is an add-on offering to enhance the customers’ overall security posture.

The candidate is responsible for the strategy, definition of requirements, translation of requirements into functional and technical specifications for internal/external stakeholders and then drives the Product development/Management from start to finish. They will work with a diverse set of internal and external partners, building and maintaining relationships to drive a great customer experience.

As the principal Product Manager, the candidate shall be in-charge of the success of Epsilon’s SD-WAN and Security products and drive Epsilon’s presence, market share, revenue, and profit targets across the market.

Key Responsibilities

  • Define a product strategy and roadmap for the SD-WAN and Security portfolio for all segments in partnership with key stakeholders
  • Identify the market trends and opportunities for enterprise-grade solutions that involve WAN networking and Security. For example, integration with cloud networking, Data Centre Interconnect, Access and Infiny to deliver end-to-end enterprise solutions.
  • Create clear proposition and differentiators for specific market segments (carrier, channel and enterprise) and/or verticals based on the defined strategy and roadmap.
  • Enhance the SD-WAN product with new features by working in collaboration with technology partners to offer additional service functions and features
  • Expand into new WAN offering options such as SD-LAN, WIFI, SASE, etc. where appropriate to stay competitive in the market.
  • Expand offering on professional services to deploy enterprise-grade network for customers with integration capabilities for end-to-end solution.
  • Explore and onboard appropriate partners to enable services to be offered, deployed and serviced
  • Expand offering on managed service to support proactive monitoring and Change / Incident management.
  • Act as the single point of contact in providing specialist subject matter expertise for effective mobilisation / go-to-market of the products or new partnerships
  • Interlock with the Solution Design Team, other Product Managers and Sales to ensure market and customer requirements are considered and included in the strategy and roadmap
  • Partner effectively with all departments across the business to ensure commercial success and superior customer experience for the products across markets

Skills and Knowledge

  • Degree in Electronic/Electrical Engineering or Computer Science with at least 5-7 years of experience in managing relevant products across telecommunication-related services
  • Experience in setting and leading the product strategy for products, ideally in the telecommunications, IT or Technology industry
  • The candidate should have a good knowledge (in terms of market, technical and product features) of enterprise networking and security-related services, including Cloud networking, Ethernet, Access and others
  • Good knowledge and understanding on networking stack (such as routing, switching etc.) and security stack (such as NGFW, SWG, etc.)
  • Good knowledge in working/partnering with technology/software/hyper scaler partners to jointly offer differentiated solutions in the market
  • Ability to effectively consolidate the requirements of multiple stakeholder groups to define feasible product and go-to-market strategies for specific products
  • Should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users
  • Strong interpersonal and communication skills to work with multiple stakeholders
  • Proven ability to influence stakeholders at all levels of an organisation
  • High energy, strong relationship building and a fast learner of things
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