A world-leading American Communications Platform as a Service (CPaaS) company partnered with Epsilon to deploy voice services that directly aligned with their Cloud-based communications platform.
The CPaaS company needed an agile and scalable Voice solution that matched the speed of their services and at the same, is able to integrate seamlessly with their communications platform. As a growing global business, they needed to work with a partner that can provide global coverage without the need to make large upfront investments.
To deliver a consistent experience, the CPaaS company preferred to work with a service provider that has the flexibility to deploy integrated Voice solutions with complete visibility over their performance. It could not rely on traditional procurement models as it serves its growing global customer base ranging from Digital Unicorns to multi-national enterprises.
The ever-growing digital economy has placed enormous pressure on businesses to deliver high-quality, digitalised customer experience. Consumers today want a personalised communications service embedded into all kinds of applications for a seamless user experience. The CPaaS company is seeing stronger demand in Voice functions from their customers and needed to find new ways to help them meet this immediate requirement.
Epsilon’s Premium Voice services supports the CPaaS company’s needs by enabling automated, cost-efficient and scalable solutions for deploying intelligent Cloud-based Voice services via an on-demand, self-service model. By using Infiny by Epsilon’s Application Programme Interface (API), they are able to consume Inbound Voice numbers and Global SIP services and integrate them with their Cloud communications platform.
”CPaaS providers want Voice services to be as easy to scale and grow as the Cloud-based solutions they offer. They want to be able to enter a new market and introduce a seamless and reliable service to a growing number of users with the added flexibility to rapidly expand their presence. We are making it simple and efficient for Digital Unicorns to deliver a guaranteed Quality of Service and Experience for their users wherever they operate. Our approach to Voice supports their business objectives and enables them to easily thread intelligent communication solutions into a variety of applications and services.James KnowlesVoice Business Unit Director, Epsilon
- Rapid Provisioning
CPaaS company can click-to-connect to consume thousands of Geographic, toll-free and mobile numbers via a web-based portal or integrate it into their existing platforms via APIs.
- Self Service
Epsilon’s on-demand connectivity model gives CPaaS companies complete control and removes the complexity from accessing Voice services across multiple locations.
- Guaranteed Quality of Service
Epsilon’s depth of infrastructure around the world means CPaaS companies can connect users with a guaranteed QoS and performance across the globe.
- Security and Compliance
Epsilon’s Voice services come with security features that ensure the calls are protected, allowing the CPaaS company’s customers to use the numbers with a peace of mind.
- Go global with ease
Enable agents to accept global inbound calls and place outbound calls anywhere around the world with Epsilon’s local phone numbers.
Infiny enables access to real-time information on the availability of phone numbers as well as status of number porting to continually optimise the service for customers.