The global rise of remote working has led to the increase in end user demands for communications and collaboration services.
Businesses are rapidly moving from traditional telephony to Voice over Internet Protocol (VoIP), and unified communications (UC) are surging. Meanwhile, service providers are racing to meet these fast-changing requirements demanded by their customers and partners. According to Global Market Insights, the VoIP market will cross $95 billion by 2027, as a growing number of enterprises seek ways to improve communication and collaboration between employees and remote users.
Giacom, a leading independent communications, IT and cloud services provider to the channel, uses Epsilon’s global network and voice services to meet growing customer demands for bespoke communications solutions. With Epsilon as a partner, Giacom benefits from intelligent routing, local traffic routing and enhanced performance so it can deliver its solutions with confidence.
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A Combination of Network and Voice Services
Giacom utilises Epsilon’s global network to deploy a mix of network and voice services to serve their customers and partners in multiple markets. Through its 1Gb port in Slough, UK, Epsilon enables Giacom to interconnect 100 Mbps to Frankfurt with last mile access to Sweden. Giacom also partitions some of Epsilon’s session border controllers (SBC), which through its SIP Trunking, provides access to global numbers as well as facilitating outbound calling services.
Giacom is able to move quickly to serve new business requirements, such as helping one of its largest customers set up a new office in Sweden, with seamless connectivity into the Giacom network via Epsilon.
On top of this, partnering with Epsilon enabled Giacom to secure one of its biggest wins in the last 18 months. It was able to win a contract with a large corporate customer based on a customised solution using Epsilon’s network. Giacom can enable outbound calls and supply all inbound numbers for its customer’s global call centres across the Americas, Europe and Asia-Pacific. It can ensure that all calls show local numbers, and are routed to the right agent in the right native language.
Epsilon’s Global Inbound Services gives Giacom a presence in multiple local markets with rapid access to global numbering. If needed, it can easily access millions of local, national, mobile and toll-free numbers through a single interconnect. Epsilon’s global voice solutions are delivered over its SIP platform and global network infrastructure, with comprehensive coverage in over 100 countries. Giacom can decide between the caller paying for the calls, sharing the call cost or providing free calls using Epsilon’s numbers.
Epsilon’s Outbound Call Termination offers simple access for worldwide calling enhanced with the ability to support local dialling in many countries. Epsilon has removed manual procedures and fully automated the process of procuring numbers to give partners an exceptional customer experience.
Giacom benefits from instant access to a suite of global voice services anywhere, anytime.
With flexible pricing and capacity supported by a resilient global network and intelligent routing, Giacom can grow its business with guaranteed performance, enhanced quality of service and superior quality of experience end-to-end. It has the flexibility and scalability to offer tailored solutions according to specific customer requirements, which is a real value-add to its business.
”We’re very happy to be helping Giacom grow its business in new markets and serve the rapidly changing needs of its customers. Voice services are on the rise on a global scale, and it can be challenging to keep up with different requirements across countries. Our network and services are constantly evolving and expanding to keep up with new technology. It’s great to see Giacom utilising our network to expand its capabilities worldwide.James KnowlesHead of Voice Business Unit, Epsilon
”We’ve got a good existing relationship with Epsilon and were keen to expand on this to bring tailored solutions to markets that we don’t have strong presence in. The Epsilon team were very proactive in helping us reach our goals through their global relationships, and we were able to quickly discuss the best options for our business. Epsilon has a great industry reputation, as well as offering stability and a good price point. Choosing Epsilon was really a win-win situation, and its support teams around the globe and 24/7 coverage have been a great help for Giacom.Adam FrisbyNetwork Infrastructure Manager, Giacom
Guaranteed end-to-end quality of service and experience globally
Solving Communications Challenges since 2003
Be present in growing markets less infrastructure investments
Serve customers’ requirements with flexibility and scalability
With Epsilon, Giacom has a partner it can rely on that is dedicated to its success. It can utilise Epsilon’s global network to deliver its solutions with high performance and availability, as well as benefiting from a suite of voice and network services at its fingertips.
Furthermore, Giacom has the option of gaining additional services through Infiny, Epsilon’s Network as a Service (NaaS) platform with on-demand connectivity to the world’s leading data centres, clouds and internet exchanges. Beyond numbers, Giacom can pivot to new peering and cloud demands via Epsilon’s cloud connectivity and remote peering solutions.
Epsilon provides all the tools and expertise Giacom needs to continue to grow its business into the future, with expanded reach through Epsilon’s network. It has the flexibility and scalability to extend its capabilities with Epsilon, and continue to serve its customers’ changing demands for bespoke voice solutions across continents.
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