SUCCESS STORY
As enterprises expand across borders, the need for consistent, compliant, and high-performing global voice services continues to grow. Managing multiple local carriers often introduces operational complexity, fragmented billing, and inconsistent service levels.Â
HybrIT partnered with Epsilon to overcome these challenges and simplify its global voice strategy. By leveraging Epsilon’s international network and aligning it with HybrIT’s multi-region Session Border Controller (SBC) and Microsoft Teams Direct Routing platform, HybrIT can now deliver seamless, enterprise-grade voice services worldwide through a single, trusted provider.Â
Enabling Global Voice with a Unified Platform
Simplify international voice delivery with a single provider and centralised architecture.
Explore Voice SolutionsDownload Global Inbound Services DatasheetTHEIR STORY
Delivering Next-Generation Communications Solutions
HybrIT is a technology solutions provider focused on delivering advanced communications and IT services to enterprise customers. With a growing portfolio that includes unified communications, contact centre, and emerging AI-driven solutions, HybrIT supports organisations in modernising their infrastructure and enhancing customer engagement.Â
Working with a diverse customer base across industries, HybrIT plays a key role in enabling businesses to adopt next-generation communications technologies while maintaining reliability and performance at scale. Its customers include organisations such as a European carrier, a multinational pharmaceutical company, and an international manufacturer.Â
THEIR GOAL
Scaling Global Voice Capabilities
HybrIT aims to expand its global communications capabilities and strengthen its position as a provider of advanced voice and collaboration solutions.Â
With rising demand for Microsoft Teams-based telephony and international voice services, HybrIT sought to deliver a unified, scalable architecture that enables centralised governance while maintaining local compliance and performance across multiple regions. At the same time, it wanted to simplify operations and improve efficiency by reducing reliance on multiple suppliers.
THEIR CHALLENGE
Overcoming Complexity in Global Voice Delivery
HybrIT’s existing supply chain had limited global reach, requiring multiple providers to support international deployments. This led to operational complexity, fragmented service management, and inconsistent service levels across regions.Â
Global deployments also presented challenges in regulatory compliance and technical delivery, particularly in emerging and harder-to-reach markets where connectivity options are limited. Many providers are unable or unwilling to support these complex environments, making it difficult to deliver consistent, high-quality voice services worldwide.Â
In addition, international projects often evolve, requiring flexibility in scope, pricing, and delivery timelines. Traditional carriers can be rigid in their commercial and operational models, limiting HybrIT’s ability to respond quickly to changing customer requirements.
THEIR SOLUTION
Simplifying Global Voice with a Single Partner
HybrIT partnered with Epsilon to consolidate its global voice services into a unified platform.Â
Epsilon delivers global Direct Inward Dialling (DID) services, supporting inbound and outbound voice, alongside toll-free services across multiple regions. These are integrated with HybrIT’s multi-region SBC and Microsoft Teams Direct Routing platform, enabling a standardised, centrally managed architecture with greater visibility and control across global deployments.Â
This unified approach allows HybrIT to simplify service delivery, reduce supplier fragmentation, and achieve centralised governance, while maintaining consistent performance, resilience, and regulatory compliance across all markets.Â
Backed by Epsilon’s robust network infrastructure and extensive interconnections, HybrIT can confidently deliver services in both established and harder-to-reach locations, including complex deployments across the Middle East and Africa. This ensures a consistent, high-quality experience regardless of geography, project size, or technical complexity.Â
Epsilon’s responsive and flexible delivery model further strengthens the partnership. With a dedicated support team, HybrIT benefits from agility in solution design, commercial structuring, and implementation, enabling it to adapt quickly to evolving project requirements without compromising timelines or service quality. Regular sales, service, and technical reviews ensure continuous optimisation and alignment throughout each deployment.Â
”We’re proud to support HybrIT in expanding its global voice capabilities. Our shared commitment to flexibility, service quality, and customer success has enabled HybrIT to deliver reliable communications solutions across diverse markets, including some of the most challenging regions.
Alison WhiteHead of Voice Business, Epsilon
”Global organisations require a voice partner capable of delivering consistent service quality across every region. Epsilon’s global capability, aligned with the HybrIT multi-region SBC platform, extends international reach into markets that many suppliers choose to avoid. This simplifies operational management, ensures a consistent experience for customers, and maintains enterprise-grade performance, resilience, and regulatory compliance.
Nigel CoxChief Technology Officer, HybrIT
”Delivering complex, multi-country voice programmes requires deep technical expertise alongside genuine commercial agility. Epsilon brings together robust global network capability with a flexible and highly responsive approach, ensuring international deployments are executed efficiently and reliably, irrespective of scale or geography.
Paul ForkgenChief Executive Officer, HybrIT
Unified Reach
Deliver global voice services through a single provider, reducing supplier fragmentation and simplifying management
Consistent Quality
Maintain high-performance, reliable voice services across both established and harder-to-reach markets
Regulatory Confidence
Ensure compliance across multiple countries with expert support for complex international requirements
Agile Delivery
Adapt quickly to evolving project scope, pricing, and timelines with a flexible and responsive partner
The Future
With Epsilon as its global voice partner, HybrIT is well positioned to scale its communications offerings in international markets.Â
The partnership has already enabled HybrIT to expand into previously inaccessible regions, support more complex multi-country deployments, and secure significant new global customers. This has driven increased international revenue and strengthened its ability to compete for larger, more strategic projects.Â
Looking ahead, HybrIT plans to further integrate its global voice capabilities with its broader portfolio, including contact centre and AI-driven services. By building on a unified and scalable platform, HybrIT is well placed to deliver more advanced, intelligent communications solutions to support the evolving needs of global enterprises.
Read similar success stories and resources
Belton Technology partners with Epsilon to transform its connectivity, replacing MPLS with SD-WAN for enhanced digital experience and cost efficiency.
Epsilon helps Caprus Digital to enhance its Unified Communications portfolio and provides flawless end-to-end support for their global expansion.
Explore how Epsilon, KT Corp, along with partners GBI, Newtelco, and Syniverse, worked together to establish a secure and optimised global network for the Qatar 2022 International Football Tournament in this case study.
