DWS utilises Epsilon’s global network to deploy a mix of network and voice services to serve their customers and partners in multiple markets. Through its 1Gb port in Slough, UK, Epsilon enables DWS to interconnect 100 Mbps to Frankfurt with last mile access to Sweden. DWS also partitions some of Epsilon’s session border controllers (SBC), which through its SIP Trunking, provides access to global numbers as well as facilitating outbound calling services.
DWS is able to move quickly to serve new business requirements, such as helping one of its largest customers set up a new office in Sweden, with seamless connectivity into the DWS network via Epsilon.
On top of this, partnering with Epsilon enabled DWS to secure one of its biggest wins in the last 18 months. It was able to win a contract with a large corporate customer based on a customised solution using Epsilon’s network. DWS can enable outbound calls and supply all inbound numbers for its customer’s global call centres across the Americas, Europe and Asia-Pacific. It can ensure that all calls show local numbers, and are routed to the right agent in the right native language.
Epsilon’s Global Inbound Services gives DWS a presence in multiple local markets with rapid access to global numbering. If needed, it can easily access millions of local, national, mobile and toll-free numbers through a single interconnect. Epsilon’s global voice solutions are delivered over its SIP platform and global network infrastructure, with comprehensive coverage in over 100 countries. DWS can decide between the caller paying for the calls, sharing the call cost or providing free calls using Epsilon’s numbers. Epsilon’s Outbound Call Termination offers simple access for worldwide calling enhanced with the ability to support local dialling in many countries. Epsilon has removed manual procedures and fully automated the process of procuring numbers to give partners an exceptional customer experience.
DWS benefits from instant access to a suite of global voice services anywhere, anytime.
With flexible pricing and capacity supported by a resilient global network and intelligent routing, DWS can grow its business with guaranteed performance, enhanced quality of service and superior quality of experience end-to-end. It has the flexibility and scalability to offer tailored solutions according to specific customer requirements, which is a real value-add to its business.