Voice Sales Engineer


London, United Kingdom or Sofia, Bulgaria

Overall Job Purpose

Epsilon is a global network service provider with 260 points of presence, 600 interconnected networks, including all major cloud providers, in 39 countries supporting services up to 100Gbs. These services are available via our Infiny orchestration software platform or API.

This voice sales engineer is to support the business development of the Epsilon’s voice business unit, by providing technical expertise and delivering value for clients by identifying how best our capabilities can address client challenges leveraging Epsilon’s global network and carrier interconnects with automation driven by our Infiny software platform.

Ultimately this is an opportunity to identify both existing capabilities within Epsilon network to address customer challenges as well as development opportunities to optimise growth.  

Key Responsibilities

  • Support sales growth by meeting with customers to advise on Epsilon capabilities and information gathering

  • Clarification and documentation of standard voice solution capabilities

  • Documenting market and customer-focused input for prioritising development roadmap

  • Work with Operations to be aware of and ensure customer satisfaction is achieved via good service from delivery to ongoing management

  • Support other customer facing colleagues to develop business opportunities as the technical sales voice lead

  • Ensure timely, appropriate and structured escalation of matters that impact on customer satisfaction, solution development or opportunity development/business wins

Job Requirements

  • Good technical understanding of carrier voice networks and customer requirements

  • Able to understand and communicate technical impact of complex bids and proposals

  • Good writing and communication skills to clarify deliverables for desired solutions         

  • Experience of solution design for international voice services

  • Direct and indirect sales experience

  • Voice services and data network knowledge 

  • Cloud-hosted communications solution development experience desirable

  • Commercial awareness

  • Good analytical and problem-solving skills

  • Values and Personal Characteristics:       

    • Customer centric

    • Resourceful relationship builder

    • Innately curious

    • Gain and share knowledge by default

    • Bring certainty to ambiguity

    • Inspire the team to support business development opportunities

    • Fast learner – able to learn and adapt to changing technologies

    • Team player – collaborative approach·        

    • Versatile to adapt to changing demands